Favourites disappear from IFP Home on next IFP login

Scenario

"I have added several favourite Packages to IFP Home. Once I close IFP and login again, the favourites have disappeared. I notice the same happens for Dashboards and Projects".

Cause

This is a known issue when running under certain Citrix configurations. These files are saved in the Windows User Profile, but unfortunately Citrix is clearing this User Profile when you log off.

Solution

This issue was fixed in IFP 3.1.2. If you wish to use favourites, make the following change:

1. From IFP Home, select Settings > Personal Settings.
2. Select Store My Files in a Custom Location. Choose a suitable path that is only accessible by you. This may be known as your "home drive".
3. Click OK to make the change.