Major System and Database Issues

This topic is intended for those using IFP 3.3.8 to 3.4.5. Those using IFP 3.3.7 or earlier should see Database in Recovery Mode. It is not relevant to IFP Cloud.

Overview

This topic provides you with information on fixing your database should you ever receive a message that your database has one or more issues preventing it working correctly.

The warning messages will refer to one of the following:

Note: The most relevant fix and contact person to help with issues are listed in the Fix column. They will have direct access to your system and be able to determine the current issues.

If you are unable to get the relevant help, you can always Contact AJB Systems Support for further help.

Code	Cause	Fix
MISSING_SYS_CONFIG	IFP cannot find a system configuration file	Most likely a temporary network issue. Contact Regional Administrators.
MISSING_DB_CONFIG	IFP cannot find a database configuration file.	Check access is available to the path/share. Most likely a temporary network issue - contact local IT Support.
MISSING_DB_FOLDER	Database root folder/share or a subfolder is missing or inaccessible. or Permissions have not been granted to the folder.	Check the access to the relevant folder. If unavailable ask Local Admin/Regional Admin to check permissions to folder. Contact local IT Support.
SQL_DOWN	SQL server database is unavailable.	Most likely a temporary network issue. Contact Regional Administrators.
SYS_FOLDER	Missing or temporarily unavailable system folder.	Most likely a temporary network issue. Contact Regional Administrators.

You may find further information regarding the Database Error by viewing the Database Audit Log available via the Database Manager.

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Overview

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